USA and Canada: Free shipping on orders over $50+ USA and Canada: Free shipping on orders over $50+

Privacy and Terms

Privacy

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@coastprotein.com or mailing us at:

Coast Protein
110 – 131 11th street
New Westminster, BC, Canada, V3M 4C7

 

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links:
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@coastprotein.com or by mail at

Coast Protein
[Re: Privacy Compliance Officer]
Coast Protein
110 – 131 11th street
New Westminster, BC, Canada, V3M 4C7

Returns

Coast Protein Customer Delight Promise:

If you’re not delighted with your purchase from Coast Protein, contact us right away and we’ll make it right by learning what the problem is and working with you to resolve it. Please contact Coast Protein at info@coastprotein.com for more details.

Terms & Conditions of Use

Intellectual Property

All text, graphics, button icons, images, audio clips, video clips, and software (collectively, "content"), belongs exclusively to Coast Protein or its Content suppliers. The collection, arrangement, and assembly of all Content on this Site (the "Compilation") belongs exclusively to Coast Protein or its Software suppliers. The Content, the Compilation and the Software are all protected by U.S. and international copyright laws. COAST PROTEIN and other logos, slogans, trade names or words are registered trademarks, trademarks, or service marks of Coast Protein, its suppliers or third parties. The use of any Coast Protein trademark or service mark without the express written consent of Coast Protein is strictly prohibited. You may not use any Coast Protein trademark or service mark in any way that is likely to cause confusion. You may not use Coast Protein's trademarks or service marks that in any way disparages or discredits Coast Protein.

International Access

This Site may be accessed from countries other than the United States. This Site may contain products or references to products that are not available outside of the United States. Any such references do not imply that such products will be made available outside the United States. If you access and use this Site outside the United States you are responsible for complying with your local laws and regulations.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Coast Protein is not responsible for the operation of or content located on or through any such site.

Shipping

Depending on your shipping destination, please allow up to 7 business days for Canada Post ground shipments and up to 10 business days for all Canada Post - USPS shipments.

Discounts

Discount codes are good for redemption at time of sale only. Please make sure to press the apply button when entering the code. Codes can not be applied after sale is final. If you need to cancel or make a change to your order, please contact us via the information below. Tell us your name, the order number, which items, and the reason for the change. Orders with changes will be completely canceled and refunded, a new order will be placed to resolve the issue.

Coast Protein Privacy Policy

Coast Protein is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Coast Protein Web site and governs data collection and usage. By using the Coast Protein Web site, you consent to the data practices described in this statement.

Collection of your Personal Information

Coast Protein collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Coast Protein also collects anonymous demographic information, which is not unique to you, such as your Postal/ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Coast Protein. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Coast Protein for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Coast Protein website.

Coast Protein encourages you to review the privacy statements of websites you choose to link to from Coast Protein so that you can understand how those websites collect, use and share your information. Coast Protein is not responsible for the privacy statements or other content on websites outside of the Coast Protein affiliated websites.

Use of your Personal Information

Coast Protein collects and uses your personal information to operate the Coast Protein website and deliver the services you have requested. Coast Protein also uses your personally identifiable information to inform you of other products or services available from Coast Protein and its affiliates. Coast Protein may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Coast Protein does not sell, rent or lease its customer lists to third parties. Coast Protein may, from time to time, contact you on behalf of external business partners about an offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Coast Protein may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Coast Protein, and they are required to maintain the confidentiality of your information.

Coast Protein does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Coast Protein keeps track of the websites and pages our customers visit within Coast Protein, to figure out which Coast Protein services are the most popular. This data is used to deliver customized content and advertising within Coast Protein to customers whose behavior indicates that they are interested in a specific subject area.

Coast Protein websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Coast Protein or the site; (b) protect and defend the rights or property of Coast Protein; and, (c) act under exigent circumstances to protect the personal safety of users of Coast Protein, or the public.

Use of Cookies

The Coast Protein website use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Coast Protein pages, or register with Coast Protein site or services, a cookie helps Coast Protein to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Coast Protein Web site, the information you previously provided can be retrieved, so you can easily use the Coast Protein features that you customized.

You may accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Coast Protein services or websites you visit.

Security of your Personal Information

Coast Protein secures your personal information from unauthorized access, use or disclosure. Coast Protein secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected by using encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Coast Protein will occasionally update this Statement of Privacy to reflect company and customer feedback. Coast Protein encourages you to periodically review this Statement to be informed of how Coast Protein is protecting your information.

Contact Information

Coast Protein welcomes your comments regarding this Statement of Privacy. If you believe that Coast Protein has not adhered to this Statement, please contact Coast Protein at info@coastprotein.com. We will use all reasonable efforts to quickly determine and fix the problem.